Privacy Policy

How we collect, use, and protect your personal information

Last updated: 15th January 2026

1. Introduction

This Privacy Policy explains how unitproovaes d.o.o. ("we", "us", or "our") collects, uses, processes, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

2. Data Controller Information

The data controller for your personal information is:

  • Company: unitproovaes d.o.o.
  • Registration Number: 951357856
  • VAT Number: HR95741283694
  • Address: Tkalčićeva ulica 148, 10236 Zagreb, Croatia
  • Email: privacy@unitproovaes.pro
  • Phone: +385 17385881

3. Data Collection

We collect personal information in several ways when you interact with our website and services. The data we collect includes information you provide directly to us, information collected automatically through your use of our services, and information from third-party sources where legally permissible.

3.1 Information You Provide

We collect personal data that you voluntarily provide to us, including:

  • Contact information (name, email address, phone number)
  • Institution details and professional information
  • Communication preferences and consent choices
  • Information submitted through contact forms or inquiries
  • Account information if you register for our services

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device information and operating system details
  • Website usage data and interaction patterns
  • Referral sources and navigation paths
  • Session information and timestamps

4. How We Use Your Information

We process your personal data for specific purposes based on legitimate legal grounds. The primary ways we use of your data include providing our analytics services, responding to your inquiries, improving our platform, and communicating important updates about our services.

4.1 Service Provision

We use your information to:

  • Provide access to our analytics dashboards and services
  • Process your service requests and support inquiries
  • Deliver technical support and customer assistance
  • Maintain and improve our platform functionality

4.2 Communication and Marketing

With your consent, we may use your contact information to:

  • Send service updates and important notifications
  • Provide educational content and industry insights
  • Share information about new features and services
  • Conduct customer satisfaction surveys

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for specific processing activities
  • Contract: When processing is necessary for performing our services
  • Legitimate Interest: When we have legitimate business interests that do not override your rights
  • Legal Obligation: When we must process data to comply with legal requirements

7. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, subject to strict confidentiality agreements and data protection requirements.

7.1 Service Providers

We may share information with:

  • Cloud hosting and infrastructure providers
  • Analytics and performance monitoring services
  • Customer support and communication platforms
  • Security and fraud prevention services

8. Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information:

  • Right of Access: Request information about how we process your data
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing activities
  • Right to Data Portability: Request transfer of your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us at privacy@unitproovaes.pro or +385 17385881.

9. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices consider the nature of the information, the purposes for which it was collected, and applicable legal requirements.

9.1 Retention Periods

  • Contact form submissions: 3 years from last contact
  • Service account data: Duration of service relationship plus 7 years
  • Marketing communications: Until consent is withdrawn
  • Website analytics data: 26 months

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

11. International Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable laws. In Croatia, this is the Croatian Personal Data Protection Agency (AZOP).